Restart your career with customer service! Discover how Versant certification, real-life success stories, and practical tips can help you achieve growth, flexibility, and financial independence. Learn more today!
Restarting a career or entering the workforce for the first time can feel daunting, but customer service offers an incredible avenue for growth, flexibility, and personal development. Many women have transformed their lives through customer service roles, using them as stepping stones to build stable, fulfilling careers. Let's explore how you can do the same.
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If you’re new to customer service as a career, you may wonder: what makes an excellent candidate stand out? One answer is the Versant English Certification.
Versant Certification is a globally recognised test that evaluates your proficiency in English, including speaking, listening, reading, and writing skills. It's often a requirement for many customer service roles, as excellent communication is critical in this field.
Employers highly value Versant-certified professionals because they demonstrate strong communication skills that are critical for resolving customer inquiries and ensuring satisfaction. Certification can significantly enhance your resume, making you a more competitive candidate.
Practice Speaking and Listening: Use language apps like Duolingo or watch English shows to improve fluency.
Take Mock Tests: Several online platforms provide sample Versant tests. Practice them to understand the structure and pace.
Seek Guidance: Some employers, like those hiring for work-from-home customer service roles, even offer resources to help you get certified.
Learn English at your own pace
Priya, a homemaker for 10 years, rejoined the workforce as a MARS Partner to gain her financial freedom. She works remotely as a MARS Partner and can contribute to her family without sacrificing her career goals. After learning about a remote customer service opportunity, she pursued Versant certification. Though nervous at first, she practised daily and passed with flying colours.
Discover the many career options available in India for career restarters and fresh graduates.
Customer service roles don't just require great communication skills; they also demand preparation and professionalism. Here's how you can stand out:
Highlight Transferable Skills: If you've handled any form of problem-solving, communication, or multitasking (even in a non-work context), include those experiences.
Be Clear and Concise: Use bullet points and quantify achievements where possible (e.g., “Resolved 50+ customer queries daily”).
Customise Your Cover Letter: Show genuine interest in the role and how your skills align with the company's needs.
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Research Common Questions: Prepare for queries like "How do you handle difficult customers?" or "Why do you want to work in customer service?"
Practice Active Listening: Respond thoughtfully during interviews to show you can listen well, a vital customer service skill.
Show Enthusiasm: Employers value candidates who are eager to provide excellent service.
Leverage Social Media: Platforms like LinkedIn can help you connect with industry professionals and discover openings.
Join Online Communities: Participate in forums or groups focused, like the Glow and Lovely careers community on the SHEROES app for advice and job leads.
Attend Virtual Events: Many organisations host free webinars or career fairs which are great places to network.
Customer service isn't just a job; it's a career that helps you grow both professionally and personally. Here's what you can gain:
Flexibility: Many roles, including remote options, allow you to balance work and home life.
Skill Development: Hone your communication, problem-solving, and interpersonal skills.
Career Advancement: Customer service can lead to supervisory or managerial roles as you gain experience.
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Restarting your career in customer service is more than just finding a job, it's about embracing growth, building confidence, and achieving financial independence. You can find endless opportunities in customer service, whether you are a stay-at-home mom looking to get back into the workforce or looking for a flexible schedule. MARS, a unit of SHEROES often have requirements for remote customer service roles year-round. To get added to MARS' talent pool and be matched with remote and hybrid opportunities, complete the MARS Certification.
With tools like Versant Certification and a strong preparation strategy, you can set yourself apart and land a role that aligns with your goals. Take the leap, invest in yourself, and apply for your dream customer service job today. Your career reboot is just a step away!
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